017-day free trial
Every new account gets 7 days free. You can cancel anytime during the trial in two clicks — no charges, no questions, no retention call.
02Monthly subscriptions
If you cancel within the first 14 days of a paid month, we'll refund the full amount. After day 14, no refund for the current month — but your subscription stays active until the period ends.
03Annual subscriptions
Refundable on a pro-rated basis within the first 30 days. After 30 days, no refund, but you keep access until renewal.
04Coach packages bought by trainees
Refunds for individual coaching packages depend on the coach's own refund policy, shown on the package. If the coach hasn't delivered the agreed sessions and won't refund, contact us — we'll mediate and may step in to refund from our side.
05How to request a refund
Email refunds@fitrip.app from the email on your account, with your account ID and the reason. We respond within 1 business day. Approved refunds appear within 5–10 business days back to your original payment method.
06What we won't refund
Vodafone Cash / InstaPay transaction fees (paid to the gateway, not us). Periods you've actively used the platform beyond the refund window.
07Disputes
If you disagree with a refund decision, reply to our email and ask for escalation. A senior team member will review and respond within 3 business days.
Questions?
If anything here isn't clear, message us on WhatsApp +20 127 818 9308