Activate your clients' subscriptions
A client sees their plan while their subscription with you is active. Activating one takes a minute.
Why it matters
FitRip keeps track of who has paid until when. When a subscription ends, that client's plan locks by itself until you renew it, so you never have to chase anyone. You both get a reminder 3 days before.
Steps
- 1
Step 1
See who needs activating
If any of your clients are locked out, a red banner at the top of every page tells you how many. Tap “Activate them in Client subscriptions”.
- 2
Step 2
Open Client subscriptions
Every client is listed with their status: days left, Ended or Paused. Use the filters to see only the ones who ended, or who end within a week.
- 3
Step 3
Activate quickly by setting dates
Tap 📅 next to the client, then “+1 month” or “+3 months”, and save. Use this when you were paid already and don't need an invoice.
- 4
Step 4
Or record the payment (better)
If you have packages, tap “Log payment” instead. The period then follows the package, and you get an invoice in your name to send the client. See “Record payments and invoices”.
- 5
Step 5
What a locked client sees
A message asking them to get activated by you, with a button to message you and one to renew. Their logs and progress are kept — only the plan is hidden until you activate them.
Step 1 · See who needs activating
Tips
- A new client gets 3 days from the moment you accept them, so you have time to record their subscription.
- Client travelling or taking a break? Use ⏸ Pause. When they're back, Resume gives them the paused days back.
- The WhatsApp button next to each client sends a ready-made reminder with their end date.
- Set a grace period in Payment details if you want clients to keep their plan for a day or two after it ends.
Questions people ask
Why were all my clients locked at once?
When subscription tracking went live, clients with no recorded subscription were locked until you set their dates. Activate each one once; after that FitRip keeps track for you.
Can I keep a client open with no end date?
No — every client needs an end date for tracking to work. Contact us for special cases.
Is a locked client's data deleted?
Not at all. Their logs, weights and progress are kept, and everything comes back the moment you activate them.
Related guides
Still need help?
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Updated 7 October 2026